Privacy Policy

This Privacy Policy describes how Due Dili, operated by Due Dili LLC, collects, uses, and shares information about you when you use our platform at myduedili.com (the "Service"). We are committed to protecting your privacy while fulfilling our mission of real estate transparency.

By using the Service, you consent to the data practices described in this Privacy Policy. Please read this policy carefully before using our Service.

1. Information We Collect

We collect information in the following ways:

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Create and manage your account, process uploads, and deliver platform functionality.
• Process Payments: Handle subscription billing and payment confirmations through Stripe.
• AI Document Processing: Uploaded documents are transmitted to the Anthropic Claude API to extract structured, anonymized due diligence insights. Raw documents are never stored in a publicly accessible location or served to other users.
• Send Transactional Emails: Password reset links, payment confirmations, subscription updates, and lead notifications for Pro users.
• Improve the Service: Analyze usage patterns, fix bugs, and develop new features.
• Security & Fraud Prevention: Detect and prevent unauthorized access, abuse, or fraudulent activity.
• Legal Compliance: Comply with applicable laws, regulations, and legal obligations.
• Communication: Respond to your inquiries, support requests, and feedback.

3. AI Processing & Document Intelligence

A core architectural principle of Due Dili is that raw documents are never stored in a publicly accessible location or served to other users. When you upload a document, it is processed by the Anthropic Claude API to extract structured, anonymized due diligence insights. Only these derived insights are stored in our database — the original document is retained securely and is never displayed to other users.

What gets extracted: Risk flags, HOA financials, maintenance history, permit records, inspection findings, coverage scores, and other property-relevant data — with personally identifiable information excluded from stored insights.

What is never stored or served publicly: Names, home addresses, Social Security Numbers, phone numbers, email addresses, dates of birth, financial account numbers, or any other sensitive personal data found in uploaded documents.

Portfolio Data: If you use the homeowner portfolio feature (Premium/Pro), documents you upload to your private portfolio are processed identically — Claude extracts insights, and raw files are never publicly accessible. Portfolio insights are visible only to you.

Limitations: AI extraction is automated and best-effort. It is not guaranteed to exclude every instance of PII from derived insights. Please review documents carefully before uploading. We are not liable for any PII that is not successfully identified during extraction.

Please review Anthropic's Privacy Policy for details on how Anthropic handles data processed through their API.

4. How We Share Your Information

Due Dili does not sell your personal information. We share information only in the following circumstances:

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal data in accordance with our data deletion procedures, subject to legal retention requirements.

AI-extracted property insights associated with properties you uploaded documents to may be retained even after account deletion, as they are derived, anonymized data associated with the property rather than your personal account.

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), Firebase security rules, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on the platform. These include:

• Essential Cookies: Required for the Service to function (e.g., authentication tokens, session management).
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how users interact with the platform so we can improve it.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, you can manage most settings directly in your account. For requests that cannot be fulfilled through the platform, please contact us at privacy@myduedili.com.

9. Children's Privacy

Due Dili is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that a child under 18 has provided us with personal information, please contact us immediately at privacy@myduedili.com so we can take steps to delete that information.

10. International Data Transfers

Due Dili is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using the Service, you consent to such transfers.

For EU residents, we rely on appropriate legal mechanisms (such as Standard Contractual Clauses) to ensure your data is protected when transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of the Service after changes to this Privacy Policy constitutes acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the Service.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

We aim to respond to all privacy-related requests within 30 days of receipt.